We're here to guide you through every step of the claims process — from notification to settlement.
Follow these steps carefully to ensure your claim is processed smoothly and efficiently.
Most insurance policies require you to notify your insurer within 24 hours of an incident. Delaying notification may affect your claim. Contact us immediately and we will assist you.
Ensure personal safety first. Do not move vehicles or disturb the scene unless necessary for safety. For fires, floods or burglaries — contact the relevant authorities (police, fire department) immediately and obtain an official report.
Contact Meta Risk Sdn Bhd as soon as possible after the incident. We will advise you on the next steps, help you understand your coverage and liaise directly with your insurer on your behalf.
We will provide you with the relevant claims form from your insurer. Complete it accurately and in full. Any incomplete or inaccurate information may delay your claim processing.
Collect all relevant documents to support your claim. The documents required will vary depending on the type of claim. Refer to our document checklist below for guidance.
The insurer will appoint a loss adjuster or claims assessor to evaluate your claim. Cooperate fully with their assessment and provide any additional information they request promptly.
Once the assessment is complete, the insurer will issue a claims decision. If approved, settlement will be processed according to your policy terms. We will review the settlement offer on your behalf to ensure it is fair and accurate.
Having the right documents ready speeds up your claims process significantly.
Contact us immediately — we'll guide you through every step of the process.